Return & Refund Policy

Last updated: August 8, 2026

At SOLVERO, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we'll do our best to resolve it.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging and accessories.
• You must provide your order number and a description of the reason for the return.

2. Damaged or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos or a short video showing the problem

We may offer a replacement or full refund depending on the situation.

3. Refunds

Once your return or refund request has been approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Return Shipping

For returns due to a change of mind or other reasons not caused by a defective or incorrect product, return shipping costs are the responsibility of the customer.

If the item is defective, damaged, or incorrectly supplied, SOLVERO will work with you to resolve the issue.

5. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. Any such restrictions will be clearly stated on the relevant product page.

6. How to Request a Return

To request a return or refund, contact us at:

Email: support@thesolvero.com

Include your order number, the reason for your request, and any relevant photos or videos.

We reserve the right to refuse returns that do not meet the conditions outlined above or applicable legal requirements.