Shipping policy
Shipping Policy
Last updated: August 8, 2026
At SOLVERO, we aim to provide reliable and convenient delivery worldwide.
1. Shipping
We currently offer free standard shipping on eligible orders.
Available shipping methods and estimated delivery times are displayed during checkout.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
During periods of high demand, holidays, or promotional events, processing may take longer.
3. Delivery Times
Estimated delivery times vary depending on the destination and shipping carrier.
Typical delivery:
7–18 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, weather, holidays, or other circumstances outside our control.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Tracking updates may take several days to appear after the package has been dispatched.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if reshipment is possible.
6. Lost or Damaged Packages
If your package appears to be lost, delayed significantly, or arrives damaged, contact us at:
Please provide your order number and, where applicable, photographs of the damaged package or product.
We will work with the shipping carrier and supplier to investigate the issue and determine an appropriate solution.
7. Customs and Import Duties
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
8. Contact
For questions about shipping or your order:
SOLVERO
Email: support@thesolvero.com