Shipping policy
Shipping Policy
Last updated: August 8, 2026
At SOLVERO, we aim to provide reliable and convenient delivery worldwide.
1. Shipping
We currently offer free standard shipping on eligible orders.
Available shipping methods and estimated delivery times are displayed during checkout.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is successfully received.
During periods of high demand, holidays, or promotional events, processing may take longer.
3. Delivery Times
Estimated delivery times vary depending on the destination and shipping carrier.
Typical delivery:
7–18 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to customs, carrier issues, weather, holidays, or other circumstances outside our control.
4. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information.
Tracking updates may take several days to appear after the package has been dispatched.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if reshipment is possible.
6. Lost or Damaged Packages
If your package appears to be lost, delayed significantly, or arrives damaged, contact us at:
Please provide your order number and, where applicable, photographs of the damaged package or product.
We will work with the shipping carrier and supplier to investigate the issue and determine an appropriate solution.
7. Customs and Import Duties
Depending on the destination country, orders may be subject to customs duties, taxes, or other import charges.
Any applicable charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
8. Contact
For questions about shipping or your order:
SOLVERO
Email: support@thesolvero.com